Frequently Asked Questions


What are your opening hours?
Standard hours at NSW. 9:00AM - 6:30PM on Monday to Friday. 9:30AM to 1:30PM on Saturday. Lunch break from 1pm to 2pm.

Do you take appointments after hours?
Yes, we may arrange suitable times outside our normal hours for clients who are suffering from urgent problems or prefer to come outside our normal hours. However, we'll charge an extra fee of $20 per session.
 
How long in advance should I call to make an appointment?
The Clinic is open from Monday to Saturday. Peter works on Monday, Tuesday, Thursday, Friday and Saturday. Yanyan works on Wednesday and Saturday. We will put up a notice here if we are not available. The clinic is usually quite busy so please book an appointment a few days in advance. Sometimes we will not be able to answer your phone call. However, please leave a message and we will call back as soon as possible.
 
Where are you located?
Our address: 119 Bowral Street, Bowral, NSW 2576 (Half way between hospital and bridge, white brick fence on hospital side).

What are your Fees?
Acupuncture (Including Consultation): $75.
Consultation only $30
Herbal Medicine(1 Week Supply): $12-$30
Tai Chi Group Training ($20 per hour per person) .

Do you offer health fund rebates?
Yes. Please check with your health fund and find out your level of cover. Most health funds now offer cover for acupuncture and Chinese herbal medicine consultation.

Can I claim the health fund on-the-spot?
Yes, for eligible patients our IBAHealth facility means you only pay the gap amount. You won't need to make a seperate claim, or join the queue at your health fund office.
 
Do you accept credit cards? 
Yes, we accept EFPOS, MasterCard, Visa and so on, but not American Express.
  
Are you professionally qualified? 
Yes, Peter and Yanyan are both members of Australian Acupuncture and Chinese Medicine Association. They are both registered with the Chinese Medicine Board of Australia (Peter's AHPRA No: CMR0001733155, Yanyan's AHPRA No: CMR0002115201). Peter was trained in China, has a Bachelor degree of traditional Chinese medicine and a Master degree of acupuncture. He was a qualified doctor in China for both Western medicine and Chinese medicine for 11 years. He is also a casual teacher for University of Western Sydney's master degree program.  Graduated from Zhejiang Medical University in China, Yanyan had been a pediatrician for more than 10 years before she migrated to Australia. After another 4 years full time study in Western Sydney University, Yanyan was awarded ‘Bachelor of Health Science/Master of Traditional Chinese Medicine’ and is qualified to practice acupuncture and Chinese herbal medicine in Australia.
 
What conditions do you normally help?
Peter has great clinical experience in working with different kinds of pain, headache, fatigue, insomnia, stress, anxiety or low moods, cough, allergies, digestive disorders, menstrual or menopausal problems, healthy pregnancy and IVF support, weight gain, smoking addiction, and many other problems. Based on the past many years successful medical study and practice, Yanyan has a great understanding of medicine. She has special interest in working with muscle and joints pain, stress, anxiety or low moods, menstrual or menopausal problems, healthy pregnancy and IVF support, and other General Health Complaints. 
 
How do acupuncture and herbal medicine work?
Acupuncture and herbal medicine work by bringing the body system back into balance and harmony so that the body can heal itself.                             

How many treatments will I need?
This depends on the seriousness of your health problem, how long you've had it for and what's the response to our treatment. At your first or second consultation we will suggest the approximate number of treatments necessary.

Does acupuncture hurt?
We use gentle acupuncture techniques and the high quality needles which means a comfortable experience for you. Almost all of our clients tell us that acupuncture is very gentle and more comfortable than they had expected.

Is acupuncture safe?
Acupuncture is very safe especially when provided by a qualified acupuncturist. We try our best to provide safe, gentle and clean clinical practice. By the way, all needles are only for single use.

Is your herbal medicine safe?
All products we use in our practice meet strict Australian requirements (supervised for safety and quality reasons, have AUST L on labels). Animal products and toxic herbs are not allowed to be prescribed and used in Australia.